ORDER POLICY

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We ship to PO Boxes via USPS. 

PROCESSING TIME 

All orders are shipped within 5-7 business days after processing (not including holidays or weekends).

SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are included at the link provided below for reference:

Please note that orders to US destinations may take 3-5 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from Thebrandcloudnine.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

DELIVERY CLAIMS

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

THE BRAND CLOUD NINE does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

THE BRAND CLOUD NINE merchandise shipped will NOT require a signature once delivered.

SHIPPING

SHIPPING 

Thank you for visiting and shopping at TheBrandCloudNine.com. Following are the terms and conditions that constitute our Shipping Policy. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across the world!

DOMESTIC SHIPPING POLICY

All orders that are in stock will ship within 5-7 business days once order is approved.

This does not include preorders. 

Orders are not shipped on weekends or holidays.

Shipping charges for your order will be displayed at checkout.

EXPRESS Shipping options ARE NOT AVAILABLE. 

Shipment - Standard item

Estimated delivery time - 5-7 business days

Estimated Shipment cost - $9.99

OVERNIGHT SHIPPING NOT AVAILABLE

* Free Shipping (5-7 business days) is only available for orders $125 and up using discount code SHIPFREE. Please note, that this discount code can NOT be used with other discount codes. 

INTERNATIONAL SHIPPING POLICY

We do offer international shipping outside of the U.S. All orders are also processed within 48 business hours of the order date. If Item is in stock and is not  a preorder it ships within 5 business days. Orders are not shipped on weekends. Shipping charges will vary depending on the designated location of your order.

NO REFUNDS

EXCHANGE POLICY

WE HAVE AN EXCHANGE ONLY POLICY.

NO REFUNDS.

Please read below on how to process an exchange.

For A Complete And Successful Exchange: Fill Out Our Contact Form, In Subject Field Add Order #, Once Exchange Is Approved And Confirmed A Return Address Will Be Given Via Email, All Exchanges Must Be Mailed And Sent To The Address Listed Via Email

**ALL SALES ITEMS ARE FINAL SALE.**

EXCHANGES can be made for UNWORN AND UNWASHED CLOTHING  within (5) days after you've received the item. Any items that are sent back for exchange have to be in SELLABLE condition (smoke free, unworn, no stains, etc.) Or we will not accept it! 

Here are our Guidelines for Exchanges:

      • The purchaser will be responsible for shipping costs associated with the return items.

      • The seller will be responsible for shipping cost associated with shipping the exchange.

**ALL SALES ITEMS ARE FINAL SALE.**

For any assistance of any order please email us support@thebrandcloudnine.com Please make sure to include all relevant information like your order number, item name, size and color so we can better assist you.